GENERAL QUESTIONS

Do you have retail stores?

We do not have a physical location at this time. However, our store is available online, 24 hours a day, 7 days a week.

Where is your store located?

Our store is available online, 24 hours a day, 7 days a week at www.kindredbydesign.com.

What is included in the purchase of a frame?

Each frame comes with a case, a cleaning cloth, and a handwritten note.

How can I view your entire inventory?

Our entire inventory is available online.

Do you carry frames for men?

Yes. We carry frames for men. Although many styles can be worn by both men and women depending on your face shape.

Do you accept insurance?

We do not accept insurance at this time. However, we accept payment via Flexible Spending ("FSA") cards and Health Savings ("HSA") cards as long as they’re associated with a major credit card.

What is your return policy?

Please see our return policy here.

When does the return period start?

The return policy begins the day you receive your order.

Does Kindred by Design offer eye exams or prescription checks?
Exam services and prescription checks are not offered at this time.