Shipping Policy

 

• All orders are processed within 2-3 business days. Orders are not shipped on weekends or holidays.
• If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email and/or text message.

• Shipping charges for your order will be calculated and displayed at checkout.
• Delivery delays can occasionally occur due to unforeseen circumstances such as weather conditions or carrier service disruptions.

• Standard Shipping: 3-5 business days
• Expedited Shipping: 2-3 business days
• Overnight Shipping: 1-2 business days

• You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

• We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

• We are not liable for any products damaged, lost, or stolen during or after shipping. If you received your order damaged or your order has been lost during shipment, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing a claim.
• It is advisable to purchase optional shipping insurance to cover potential risks.

INTERNATIONAL SHIPPING POLICY

• We offer international shipping to over 240 countries. Please check if UPS, or USPS is available in your area.
  

• All international orders are processed within 2-3 business days. Orders are not shipped on weekends or holidays.
• In the event of a high volume of orders, international shipments may be delayed. If there is a significant delay, you will be notified via email and/or text message.

• International shipping rates are calculated based on destination, weight, and dimensions of the package. Charges will be displayed at checkout.
• Delivery times vary by destination and shipping method selected. Please note that delivery may take longer due to customs clearance and other factors beyond our control.
• Estimated Delivery Times:
• Standard International Shipping:
  • 5-10 business days
• Expedited International Shipping:
  • 3-5 business days
• Customs, Duties, and Taxes
• Import duties, taxes, and charges are not included in the item price or shipping charges. These costs are the buyer's responsibility.
• We recommend checking with your country’s customs office to determine what these additional costs will be prior to making a purchase.

• You will receive a Shipment Confirmation email with a tracking number once your order has been shipped. Tracking information may be limited for some international shipping methods.
• Tracking numbers typically become active within 48 hours.

• We are not responsible for products damaged, lost, or stolen during or after international shipping. If you receive your item damaged, please contact your shipment carrier to file a claim.
• It is advisable to purchase optional shipping insurance to cover potential risks.
• Prohibited and Restricted Items
• Some products may be prohibited from international shipping due to local regulations. We reserve the right to cancel orders of prohibited items.
• Please ensure that the item you wish to purchase complies with import regulations in your country.
• For any questions or concerns about our international shipping policy, please contact our customer service team at customercare@kindredbydesign.com. We are here to assist you with any inquiries you may have.

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  INSURANCE POLICY

  Coverage Details

  We offer shipping insurance to protect your purchase against damage, loss, or theft during transit. This policy covers the cost of the item(s) and shipping.

  Insurance Rates

  The insurance rate is calculated based on the total order value. Insurance is included in the cost of shipping and is displayed at checkout.

  Filing a Claim

  • To file a claim, please contact Shipsurance within 5 days of receiving the damaged item or the expected delivery date for lost/stolen items.
  • To file a claim click here : https://app.shipsurance.com/extclaims/?cid=shopify, or call :1-866-852-9956
  • Provide the tracking number and the shipment date.
  • For cases of porch piracy, a police report may be required.

  Claim Processing

  • Claims are typically processed within 7-10 business days after claim documents have been received. Once your claim is approved, a refund, or a replacement item will be sent at no additional cost.
  • To check the status of an existing claim click here https://app.shipsurance.com/claimstatus/?cid=shopify

   

  Exclusions

  • Insurance does not cover delays in delivery due to unforeseen circumstances beyond our control, such as natural disasters or service disruptions.

   

  By using our shipping and insurance services, you agree to the terms outlined in these policies. For any questions or further clarifications, please contact our customer service team.